Accessing and Managing Your Support Account

Once you've successfully registered your Jobpac Connect Support Account, you'll need to sign in each time you submit a ticket.

1. Go to the BuildingPoint Help Center Homepage and click Submit a request in the top-right corner.

2. Enter your email and password.
If you’ve forgotten your password, click Forgot Password on the sign-in page to reset it.

3. After signing in, you’ll be able to complete the Request Form.

Note: You must select the type of enquiry from the dropdown list before the rest of the form becomes visible.

4. Once submitted, you can:

• Track your requests
• View other tickets submitted by your organisation (if you’ve been granted permission)
• Update your account details and password

5. If you've been granted permission to view all support requests submitted by your organisation, you can easily access them:

1. Select My Activities.
2. Navigate to the Organisation Requests tab to view all tickets submitted by your team.

This feature helps centralize communication and ensures visibility across your organisation’s support histor