This article explains how you can get support, stay informed about Jobpac updates, access training resources, and submit suggestions or feature requests. It is designed for all Jobpac users and is a useful page to bookmark for ongoing reference.
Where to Log Support Requests
The BuildingPoint Support Portal is your primary channel for Jobpac support. Using the portal allows you to log, track, and manage your support requests in one place.
- Log and track support tickets
- View your case history
- Access support articles and resources
If you or additional users in your organisation need access to the Support Portal, refer to the article
Register for a Jobpac Connect Support Account
Subscribe to Trimble System Status
Jobpac Connect system availability, maintenance notifications, and outage updates are managed directly by Trimble.
By subscribing to the Trimble System Status page, you can receive alerts about planned maintenance, service disruptions, or incidents that may affect your access to Jobpac Connect.
In the event of an unexpected outage, Trimble will publish updates on the progress of the resolution. These updates are provided by Trimble and include information about the status of the issue and when services are expected to be restored.
Note: Status page updates are managed by Trimble. Not all issues will result in a status notification, for example where the impact is limited or the issue is resolved quickly.
If you have feedback or suggestions regarding the Trimble System Status page, please email simona_riftin@buildingpoint.com.au. We will pass your feedback on to the relevant team at Trimble
For more information, see Subscribe System Status
Product Updates and New Releases
You can stay up to date with the latest Jobpac product updates through the Support Portal. This ensures you are aware of new functionality as soon as it becomes available.
- Release notes
- Videos explaining new functionality
Knowledge Base Articles
Knowledge Base articles are added on an ongoing basis. When you raise a support ticket, suggested articles will automatically appear and may help you resolve your issue immediately without waiting for a response.
As a starting point, we recommend reviewing Core Concepts in Jobpac
Suggestions and Feature Requests
We strongly encourage customers to submit ideas and feature requests as well as voting on ideas via The Network | Trimble Community.
Customer feedback plays a key role in shaping the future of Jobpac.
Across four major releases, customer input has contributed to:
- Around 100 total enhancements
- Over 60 enhancements driven directly by customer suggestions
All submissions are reviewed by Trimble’s Senior Product Manager, Andrew Tucker, and customer feedback directly influences future releases.
For more information, see Submitting Feature Requests for Jobpac
Viewpoint Academy – Training and Learning
The Viewpoint Academy is your self‑paced learning platform for Jobpac. It provides structured training to help you build confidence and capability in the system.
- Self‑paced modules covering Jobpac functionality
- Step‑by‑step guidance you can revisit at any time
For access to Viewpoint Academy, please reach out to Simona Riftin, Customer Success Manager, at simona_riftin@buildingpoint.com.au.
Trimble Assistant
The Trimble Assistant allows you to ask questions and receive instant answers based on Jobpac documentation and content. Instead of scrolling through manuals, you can quickly find the information you need.
This feature is designed to save time and make it easier to locate accurate answers when you need them.
Comments
Please sign in to leave a comment.