X7 SD Card troubleshooting guide

If an X7 scanner is not functioning properly, be sure the SD card has the correct ratings.

The SD card will need to be able to read and write data at a high speed for point cloud data collection. 

One option, the SD Card that is sent with the X7, is an SDHC, 32GB, Class 10, UHS-I, U3 card - As seen below:

It will also accept an SDXC, 32GB-2TB, Class 10, UHS-I or II, U3 card.

To help with interpreting the label of the SD Card or its packaging;

Speed Class is represented by a number inside of a C  e.g.   

UHS Speed Class is represented by a number in a U e.g.       

The UHS Bus Class is represented by a roman numeral e.g.

The SDUC, 2TB-128TB has not been tested on the X7 / X9.

The SDXC card requires a 3rd party app to format it to FAT32 as its default format is exFAT and will not format to FAT32 within Windows.

Here is a 3rd party app that can be used: http://ridgecrop.co.uk/guiformat.htm
There is also a link to this application at the bottom of this guide. 

SD Cards are prone to corruption, so formatting can be a valid solution; if the SD card is the correct type, try re-formatting the SD card as FAT32, even if it has already been formatted as FAT32.
(Be sure to back-up any scans as formatting will wipe the SD card)