Register for a Jobpac Connect Support Account

Step 1: Ask an Admin to Request Your Access

Before you can submit a support ticket via our Help Center, you'll need to be granted a Jobpac Connect Support Account.

To get started, please contact your System Administrator and ask them to raise a ticket on your behalf. They can do this by clicking the Submit a Request button in the top right of the screen and requesting that you are granted access to raise tickets.

To complete the request, your System Admin will need to provide the following details:

First name
Last name
Email address

👉 Please note: If you're unsure of who you're system admin is you can reach out to our Customer Success Manager to clarify for you: simona_riftin@buildingpoint.com.au

Step 2: Create Your Password

Once your support access request has been successfully granted (usually within 24 hours), you’ll receive an email with a link to create your password for your Jobpac Connect Support Account.

Please follow the instructions in the email to set your password.

3. Submit Your Request 

Once your password is created, you can proceed to submit your support request