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  1. BuildingPoint Australia
  2. Jobpac Connect Knowledge Base
  3. Payday Super
  4. 🛠️ Support & Troubleshooting

🛠️ Support & Troubleshooting

Not sure something is working correctly? Use these guides to check your setup, troubleshoot issues, and get back on track.
  • 🛠️ Fix Setup & Processing Issues (START HERE)

  • What a Successful Payday Super Process Looks Like
  • Why Data Accuracy Matters More with Payday Super
  • What Happens If You Submit Twice or Retry Incorrectly
  • Why Duplicate or Incorrect Super Payments Can Happen
  • What Is Member Verification (MVR) and Why It Matters
  • When to Switch to Payday Super (and When Not To)
  • Why Super Payments Can Be Rejected
  • Workflow Impact: Old vs New
  • How to Test Your Payday Super Setup Before First Payroll
  • STP Submission Errors (Causes & Fixes)
  • What Happens After STP Submission

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