Using a Jobpac Connect Support Account - BuildingPoint Australia

Using your Jobpac Connect Support Account helps you manage and track your requests effectively and ensure that you can ask questions or discuss information relating to your accounts with our support team securely.  

If you would like to register as a user with our Jobpac Connect Support system, please see Register for a Jobpac Connect Support Account

Note: We are currently updating our Knowledgebase articles and once ready, they will be available on this HelpCenter. Meanwhile, please visit our Viewpoint Help Center for self-help articles.     

1. After you’ve registered successfully your Jobpac Connect Support Account, you will need to sign in each time you submit a ticket. On the BuildingPoint Help Center Homepage, click on “Submit a request”.

2. Enter your email and password. If you don’t remember your password, use the ‘Forgot Password’ on the sign-in page to reset your password.

3. Once you’re signed in, you can complete the Request Form to submit your request.

Note: You need to select the type of enquiry from the dropdown list before you can view the rest of the form.  

4. After submission, you can track your enquiries and also view other tickets within your organization. You can also update your details and password in your account.

5. If you have been given the permission to view all the requests submitted by your organisation, you can click on the tab ‘Organisation requests’ to view these.