FAQ – Jobpac Connect Support Portal

1. Do I need to register to use the portal?

Yes. If you haven’t registered yet, please follow the steps in our How to Register for Support article.

2. Can I still access the old Viewpoint portal?

Yes, you can still view previously raised cases and search Knowledge Base articles at support.viewpoint.com. However, new cases should be submitted via the Jobpac Connect portal.

3. Where do I submit a new support request?

Visit help.buildingpoint.com.au and click Submit a Request in the top-right corner.

4. Can I track my support tickets?

Yes. Once logged in, you can view your ticket history, comment on cases, and receive updates.

5. Can I CC colleagues or managers on a ticket?

Yes, you can add additional recipients when submitting a request. If you need help with this, see How to Submit a Request.

6. What happens to open cases in the Viewpoint portal?

We’re transitioning open and pending cases to the new portal, including attachments and history. You’ll be notified once your case is transferred.

7. Who do I contact for help or feedback?

Reach out to Simona Riftin, Customer Success Manager at simona_riftin@buildingpoint.com.au.