What Happens If You Submit Twice or Retry Incorrectly

What Happens If You Submit Twice or Retry Incorrectly

It can be tempting to retry submissions or generate files again if something does not look right.

However, submitting multiple times or retrying without understanding the outcome of a previous attempt can lead to duplicate submissions, incorrect data, or inconsistent results.

What can happen

• The same contribution may be submitted more than once
• Super payments may be duplicated
• Corrections may overwrite or conflict with existing data
• STP or payment records may become inconsistent

Why this happens

• Uncertainty about whether a submission was successful
• Retrying before reviewing confirmation or error messages
• Reprocessing payroll without adjusting previous results
• Generating new files without checking existing submissions

What to do instead

• Confirm the outcome of your original submission before retrying
• Review any messages or validation results carefully
• Only reprocess payroll or resubmit when you are confident it is required
• Make corrections deliberately rather than repeating the same process

Repeating a process without understanding the outcome can create more issues than it resolves.

Taking a moment to check results before retrying helps prevent duplication and ensures accurate reporting.