If Qualifying Earnings (QE) values in your STP submissions look incorrect, there are several common causes to check before contacting support.
First — check if QE is active
| QE values only appear in STP after QE reporting has been activated. If you are still in FY26, QE values will not appear — this is expected behaviour. |
| QE should only be activated after FY26 payroll has been finalised. Activating too early may cause reporting inconsistencies. |
If QE is active and values look wrong
Check 1 — Transaction code configuration
Review which transaction codes are included in QE. The following should be included:
| ✓ Ordinary time earnings | ✓ Commissions |
| ✓ Allowances | ✓ Bonuses |
| ✓ Paid leave | ✓ Salary sacrifice super amounts |
The following should not be included:
| ✕ Reimbursements | ✕ Genuine overtime |
| ✕ Lump sum termination payments | ✕ Expense-only allowances |
Check 2 — Quick validation
QE (Column AO) × 12% = Super (Column AP)
If the result is significantly different, review your QE configuration.
Check 3 — Activation timing
If QE was activated before FY26 payroll was finalised, reporting may be inconsistent. Check whether QE was enabled at the correct point in the financial year changeover.
Check 4 — Higher amounts may be expected
If QE values are correct but amounts are higher than before, this may be expected. QE includes more earnings types than OTE — contributions may be higher as a result. This reflects updated compliance requirements, not a system error.
If you cannot identify the issue, review the QE setup guide and confirm all setup steps were completed in the correct order.
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