Ri Connection Troubleshooting & WiFi settings

This guide will cover some potential WiFi troubleshooting steps that commonly resolve issues connecting to your Trimble Ri across a WiFi connection;

• Ensure your FieldLink version is the latest available, and confirm your Ri is on the best matching firmware for that FieldLink version - You can find a guide on this here: Trimble Ri - Firmware Installation & Compatability
  
  
• Ensure no pending windows updates on the tablet, and restart both tablet and Ri.
  
  
• Connect your tablet to the internet via WiFi or phone hotspot before opening FieldLink, to ensure login/licensing current.
  
  
• With the Ri on, press and hold the power button for approx. 20seconds - You will hear several sets of beeping during this process. This will reset the Ri fully. 
  
  
• If you can manage to connect even if only temporarily or in certain environments, use the Device -> Settings menu to switch from Auto band to 2.4GHz as this can sometimes encounter less interference and give better signal penetration.
  
  
  
• If unable to connect to your instrument, but can see the Ri generated network within windows wifi settings and you are on Windows11, follow the below steps:
  
  1. Shut down FieldLink.
  2. In Windows, open Settings -> Privacy & security -> Location.
  3. Enable the following options:
  - Location services
  - Let apps access your location
  - Let desktop apps access your location
  4. Restart FieldLink.