Common QuickSuper file errors

This guide highlights the most common errors when generating a new QuickSuper file in Jobpac.

Use this to avoid file rejections, invalid fund/employer errors, and incorrect data being submitted to your clearing house.

1	Fund ID / ABN length too long What happens: Excel does not recognise the column and requires a manual format change. How to fix: Go to Company Info > Superannuation Funds and add a "#" in front of the lengthy Fund ID / ABN.

2	Invalid Employer No. error What happens: The Employer ID from the clearing house account has been entered into Jobpac incorrectly. How to fix: Navigate to Superannuation Funds > Employer # and input the correct number against all super funds in that column.

3	Emergency contact pulling through into QuickSuper file What happens: The emergency phone number is picked up incorrectly in the file. How to fix: Check Employee Maintenance, Tab 2, 2nd field. The emergency phone number must not be entered without a "+".

4	SMSF errors / invalid Fund ID against the SMSF What happens: The Fund ID is rejected as invalid against the SMSF. How to fix: In Superannuation Funds, untick "SMSF Fund". The ESA/bank details will still submit as an SMSF — this is a Jobpac control and does not affect submission.

5	SMSF error – Invalid Fund ID What happens: Fund ID is flagged as invalid during submission. How to fix: Go to Company Info > Superannuation Funds and untick "SMSF". Copy the ABN into the Fund ID box and ensure the ABN field is left blank.