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Common Payday Super Mistakes

Simona Riftin
Updated

This guide highlights the most common issues customers experience when setting up and using Payday Super in Jobpac.

Use this to avoid errors, failed STP submissions, and incorrect payroll processing.

Seeing issues you didn't encounter before? Understand what's changed →

Common Payday Super mistakes
1

SSID not registered with the ATO

What happens: STP submissions fail. How to fix: Register your SSID with the ATO before submitting STP.

→ SSID setup guide
2

Enabling QE reporting too early

What happens: Payroll reporting may become incorrect. How to fix: Only enable QE reporting after FY26 payroll has been completed and finalised.

→ QE setup guide
3

QE not fully configured before processing

What happens: Super calculations may not be reported correctly. How to fix: Review and configure all required QE settings before generating payroll or super files.

→ QE setup guide
4

Processing payroll before completing setup steps

What happens: Payroll or STP submissions may fail or produce incorrect results. How to fix: Complete all setup steps first: SSID registration → QE configuration → then process payroll.

→ Payday Super setup guide
5

Not validating setup before first payroll

What happens: Issues are discovered during live payroll instead of beforehand. How to fix: Use a setup checklist or validation process before running your first Payday Super payroll.

→ Check your Payday Super setup
Best practice: correct order of steps

1

Register SSID with the ATO

2

Configure Qualifying Earnings (QE)

3

Validate your setup

4

Process payroll and submit STP

→ Start here: Payday Super Guide Hub

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