Common Payday Super Mistakes (and How to Avoid Them)
This guide highlights the most common issues customers experience when setting up and using Payday Super in Jobpac.
Use this to avoid errors, failed STP submissions, and incorrect payroll processing.
Seeing issues you didn’t encounter before? Understand what’s changed
❌ Mistake: SSID not registered with the ATO
What happens: STP submissions fail.
How to fix: Register your SSID with the ATO before submitting STP.
❌ Mistake: Enabling QE reporting too early
What happens: Payroll reporting may become incorrect.
How to fix: Only enable QE reporting after FY26 payroll has been completed and finalised.
❌ Mistake: QE not fully configured before processing
What happens: Super calculations may not be reported correctly
How to fix: Review and configure all required QE settings before generating payroll or super files.
❌ Mistake: Processing payroll before completing setup steps
What happens: Payroll or STP submissions may fail or produce incorrect results.
How to fix: Complete all setup steps first: SSID registration → QE configuration → then process payroll.
❌ Mistake: Not validating setup before first payroll
What happens: Issues are discovered during live payroll instead of beforehand.
How to fix: Use a setup checklist or validation process before running your first Payday Super payroll.
✅ Best Practice
To avoid issues, always follow the correct order:
- 1️⃣ Register SSID with the ATO
- 2️⃣ Configure Qualifying Earnings (QE)
- 3️⃣ Validate your setup
- 4️⃣ Process payroll and submit STP
👉 Start here: Payday Super Guide Hub
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