Why did my super payment fail?
Even when payroll is processed correctly and STP submissions are successful, super payments can still fail. Contributions are validated by clearing houses and super funds after submission.
Common causes
| Super fund details incorrect or incomplete | Employee info does not match fund records |
| Required verification steps not completed | Fund or clearing house validation failed |
What to do
1 |
Review any validation messages or error notifications |
2 |
Check employee and super fund details |
3 |
Confirm if member verification (MVR) is required |
4 |
Correct any identified issues |
5 |
Re-submit the payment |
6 |
Confirm the payment is successfully processed |
Important: Failed payments need to be resolved quickly to avoid delays.
How urgent is this?
High
Payment rejected or failed validation
|
High
Missing verification for new employee or fund change
|
Medium
Minor data mismatch not blocking submission
|
Low
Historical or already processed payments
|
Reduce the risk
| ✓ Ensure employee and fund details are accurate | ✓ Complete all required verification steps |
| ✓ Validate setup before processing payroll | ✓ Review clearing house or payment system feedback |
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