🚨 STP Submission Errors (Causes & Fixes)
Use this guide to quickly identify and fix common STP submission issues when processing Payday Super.
If your STP submission fails or does not behave as expected, check the scenarios below.
❌ Issue: STP submission fails
Likely cause: SSID is not registered with the ATO.
How to fix: Register your Software ID (SSID) with the ATO before submitting STP.
❌ Issue: STP submission is rejected
Likely cause: Setup may be incomplete or incorrectly configured.
How to fix: Review your Payday Super setup and ensure all steps have been completed in order.
❌ Issue: QE values are missing or incorrect in STP
Likely cause: QE has not been configured or enabled correctly.
How to fix: Review your QE configuration and ensure all required settings are applied.
❌ Issue: Unexpected or incorrect payroll reporting
Likely cause: Setup steps were not completed correctly before processing payroll.
How to fix: Follow the full setup process and ensure all steps are completed in the correct order.
❌ Issue: STP submission completes but something doesn’t look right
Likely cause: Configuration or payroll data may not be aligned.
How to fix: Validate your setup and review QE values, STP reporting, and payroll outputs.
💡 Tip
Most STP issues are caused by incomplete setup or incorrect timing (such as enabling QE too early or missing SSID registration).
▶️ Next Step
👉 Continue processing or review setup: Payday Super Guide Hub
New to Payday Super? Learn why it’s changing
Errors appearing earlier than expected? See what’s changed
🤝 Need help?
If the issue persists, log a Professional Services case via the BP Support Portal.
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