Use this section if something isn't working as expected when setting up or processing Payday Super.
These articles will help you identify issues, understand what's happening, and resolve problems quickly.
Setup and processing issues
Payment issues
→ Why super payments can fail (beyond STP)
→ Why did my super payment fail (and how to fix it)?
→ What is the 7-day super payment deadline? (rules and timing explained)
→ Why has my super amount changed? (Qualifying Earnings explained)
→ What is Member Verification (MVR) and why it matters
→ Do I need to verify employee super details? (MVR explained)
Duplicate and incorrect payments
Submissions and retries
Check everything is working
Not sure if everything is working correctly? See what a successful Payday Super process looks like →
Back to setup guide
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